on 01-24-2018 10:20 AM
Hello. I have a question regarding SAP Hybris Marketing. Our team is wondering whether it SAP Hybris Marketing can deploy broadcast emails and automated emails? Or, do you need to integrate a separate ESP (Email Service Provider) to it? This is for the on-premise version. Do you have any documentation around this? Both your chat customer service support and phone support could not answer this question. Thanks.
Hi Ryan,
Hybris Marketing integrates with Email Service Providers to send emails. There is no native built-in (email server or so) email send functionality. Content Mgmt. (email layout -> Content Studio) as well as the mechanics to determine recipients (Target Group, Campaigns with "Send Email Action") are functions provided by Hybris Marketing.
Regards,
Matthias
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Dear Ryan Green,
Please follow the help page - Setting Up Service Provider for Emails and Text Messages
I hope this helps your query.
Regards,
Kunal Bansal
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