SolMan Installation Question

[Former Member]

Hi,

I am trying to install Solution Manager 7.0

Installation fails in the step "Installing Minimal Configuration" after starting J2EE server

I found an OSS note: 1094628 similar to this situation. But it didnt solve my problem.

Can anyone please throw some light on this issue

Error Message is:

ERROR 2008-04-30 15:29:59.866

FCO-00011 The step callOfflineCTC with step key |NW_Addin_CI|ind|ind|ind|ind|0|0|SAP_Software_Features_Configuration|ind|ind|ind|ind|13|0|NW_Call_Offline_CTC|ind|ind|ind|ind|7|0|callOfflineCTC was executed with status ERROR ( Last error reported by the step :Assertion failed: in

function NW_Call_Offline_CTC_ind_ind_ind_ind_SubComponentContainer_callOfflineCTC() {

var nw = NWInstall.getSystem(context.get("sid"));

var ctcDirFs = nw.getCI().getInstanceDir().concat("j2ee", "ctc");

var ctcExeFile = installer.onWindows() ? "LaunchOfflinectc.bat" : "LaunchOfflinectc.sh";

var ctcCall = ctcDirFs.concat(ctcExeFile);

installer.writeTrace("CTC is in" + ctcCall);

ASSERT(arguments.callee, ctcCall.isExisting(), "CTC executable cannot be found in " + ctcCall.toString());

var pmgt = new ProcessMgt();

var app = pmgt.createChildApplication(ctcCall, []);

var userData = nw.getUsers().getAccountData(NWUsers.roles.SIDAdm);

var user = (new AccountMgt()).getUser(userData.name);

var env = pmgt.getProcessEnvironment();

if (installer.onUnix()) {

env.setUser(user);

}

env.setWorkingDirectory(ctcDirFs.getNode());

env.setEnvironmentVariable(new Property("JAVA_HOME", nw.getJavaHome().toString()));

installer.writeTrace("For the Offline CTC Call, JAVA_HOME is set to " + env.getEnvironmentVariable("JAVA_HOME"));

app.setEnvironment(env);

var retval = app.run([], true);

ASSERT(arguments.callee, retval == 0, "CTC retval is not 0 but " + retval);

installer.writeTrace("CTC has been called in Offline Mode.");

}

CTC retval is not 0 but 1).

[Former Member]

HI, all,

I have same problem with last step installation SolMan 7.0 SR3 on Windows Server 2003 64-bit

===

CJS-00030 Assertion failed: in function NW_Call_Offline_CTC_ind_ind_ind_ind_SubComponentContainer_callOfflineCTC()

===

Database Oracle 10.2.0.2

jre 1.4.2_17 (x32)

jdk 1.5.0.16 (x64)

I make recommendation note 1094628.

I restart and logon as SIDadm.

Win Oracle serveces started.

R3trans -d show

===

This is r3trans version 6.14 (release 700 - 14.02.08 - 14:55:00).

unicode enabled version

2EETW169 no connect possible: "DBMS = ORACLE --- dbs_ora_tnsname = 'FDB'"

r3trans finished (0012).

===

Any help, please.

[markus_doehr2]

> Database Oracle 10.2.0.2

> jre 1.4.2_17 (x32)

> jdk 1.5.0.16 (x64)

wrong JDK!! you need the 64bit 1.4.2_17! See note 941595 - Download J2SE 1.4.2 for the x64 platform. 1.5 will NOT work.

> This is r3trans version 6.14 (release 700 - 14.02.08 - 14:55:00).

> unicode enabled version

> 2EETW169 no connect possible: "DBMS = ORACLE --- dbs_ora_tnsname = 'FDB'"

> r3trans finished (0012).

Please post the "trans.log" in the directory where you executed the R3trans -d

Markus

[Former Member]

Hello there Markus,

I am having the same issue and I guess by your replies that my problem is JAVA SDK 1.6... I was trying to find 1.4.2_17 version but it become a Impossible Mission... actually I have Linux amd64 bits with DB2 trying to Install Solution Manager 7.0 EHP1 and its failing at the exactly same point as this thread is related to.

In the sap note you´d suggested theres only mention for download Java for Solaris 64 or Windows 64.... Where in the hell can I find this version for Linux??????

If you can help me I will appreciate!!!

Tyvm

[Former Member]

I have the same problem, how did you solve this? I am installing Solution Manager 7.0 SR3 on Windows 64 bit machine with MS SQL DB. Java version 1.4.2_17 SDK. It errors on NW_Call_Offline_CTC.

[Former Member]

No, I have not been able to solve it yet, let me know if you find a solution for it.

[Former Member]

check your environment variables. You must add this line:

JAVA_HOME = C:\j2dk1.4.2_17 or where you have installed the jdk engine.

[Former Member]

Hi,

I had the same error and the reason being multiple Oracle homes.

Then i logged off from the administrator user and Logged in to the server with <SID>adm user, started all the database services and checked "r3trans -d" returns 0000.

Check if you are able to get the patch level of "disp+work".

Then download the attachment provided in "1094628 - Error in step Call OfflineCTC from SAPInst 7.0 SR3".

Replace the file as suggested in the same SAP Note.

Continue with SAPinst.

Regards,

Kamesh

[Former Member]

Hi Friend thanks for the reply.

I still have this problem unsolved.

My DataBase in MaxDB, I've applied the correction in that note but didnt helped me.

I not very clear about the initial part you suggested, can you please give me more details/steps.

[markus_doehr2]

If that note doesn't solve your problem I suggest you open an OSS call and let the support people look on the system what is failing.

The other posters "R3trans -d" is to check the connection between the operating system and the database for the ABAP part, but this is not your problem.

That note should definitely help.

Markus

[Former Member]

CSD,

Please check the user that you have logged with carrying the installation.

It should be <sid>adm.

Please logon with sidadm and then continue the installation this should work if not ... then the database might not be connected to SAP

check with r3trans -d - it should return a [0000]

hope this helps your issue.

Regards,

Shailendra

[Former Member]

It is a 32 bit machine.

[markus_doehr2]

What platform and what JDK are you using?

Markus

[Former Member]

Java version on the machine is 1.4.2_17

It is Windows 2003, and DB is MaxDB

Edited by: CSD . on May 19, 2008 9:49 PM

[markus_doehr2]

> Java version on the machine is 1.4.2_17

> It is Windows 2003, and DB is MaxDB

Ok - and 32 or 64bit?

Markus