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Former Member

Customer complaints

Hi,

can anybody pls tell me Customer Complaints , corrective &Preventive action comes under which modules.

Either it comes in SD or QM

What settings we have to do?

Regards,

Rahul

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2 Answers

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    Former Member
    May 19, 2008 at 08:52 AM

    If I can Understand you clearly,

    The entire scenerio is coved in the CRM modules for Complaint Management System.

    reward points if helpful,

    regards,

    Amlan Sarkar

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    Former Member
    May 19, 2008 at 08:53 AM

    Dear Rahul

    Its under CRM

    regards,

    Sudhir

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