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Former Member
May 19, 2008 at 08:07 AM

Campaign automation - no reaction to survey


Hi Experts,

I have created a very easy periodic campaign that sends an email with a survey to a target group. For this I created an eMail-form that contains the link to the survey and added that form and the survey to my campaign element (the survey is a marketing survey). Second I added a decicision element that asks whether I answered yes or no to the first question of the survey (same version of the survey is used like in eMail form and campaign element). According to that he should send a thank you or why not mail to the responder (campaign elements with the according mail forms that pass every responder to the channel).

1. Unfortunatly no reaction is triggered for my survey answers.

2. If I open the survey link in the eMail multiple times I get the blank survey sheet again and can fill in different values (that also seem to be saved). I don't think this is the "common" behavior.

Any ideas what might be wrong? Do I need to configure something for the surveys? Are any special settings required?

Thanks for your help,


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