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3CX CTI Integration

Dear SAP expert,

My customer has 3CX soft phone and we need to integrate it with C4C.

Can anyone guide me for this integration?

I need the integration for Inbound/Outbound calls.

I have made a test for CTI Simulation on HTML5 and RUI and works fine in HTTP Protocol.

BR,

Mohamed

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1 Answer

  • Mar 23 at 08:24 PM

    Dear Mohammed,

    Please refer to the documentation from 3CX here that explains the integration steps in detail.

    In 3CX, where it asks you to enter the URL used by your CRM that opens the matching contact record in a browser, kindly enter http://localhost:36729/?CID=BCM1234&ANI=1234&DNIS=34567

    Hope that helps.

    Kind Regards,

    Nishanth Murthy

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