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Former Member

customer groups & customer hierarchies.

hi all ,

can any one pl guide me what excatly customer groups & customer hierarchies are all about .

could you pl help out in config .

In which buiness scenario do we require customer groups & customer hierarchies.

Regards .

jerry .

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2 Answers

  • May 18, 2008 at 06:02 PM

    Hi jerry

    Customer groups

    We use customer groups to group several customers into 1group . For example , if we have a customer groups wholesales buyers and retail buyers and we want to segregate the customers who are wholesale buyers and who are retail buyers then through Customer group it is possible

    Even if you want to give a additional discount to the wholesale buyers and not to retail groups then you can maintain a key combination of customer groups to the access sequence and assign it to the discount condition type. Now when you maintain VK11 , you can maintain discount to wholesale buyers .

    Customer hierarchies

    These are basically used for reporting purposes



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    Former Member
    May 18, 2008 at 06:41 PM


    grouping of customers will enable the business to allow special

    discounts, special prices on priority basis. customer group can also be used to get statistical information for reporting purpose.

    customer hierachies are used to interlink a customer organisation with nodes who is scattered around the globe, in order to benifit him with even prices and consistant supplies.



    "Reward points if helpful"

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