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User's are not able to access the Crystal report

Dear All,

User's are not able to access the crystal reports.

  • I have cleared var/tmp folder with
  • find . -mtime +120 |grep .tmp |xargs rm
  • find . -mtime +120 |grep .rpt|xargs rm these commands.Then onwards they are not able to access.

issue.png issue2.png.log file also generated like "

  1. ErrorLog 2018 1 22 23:26:31.334 4511 48 (../cdtsagent.cpp:3191): CDTSagent::doOneRequest reqId=103: CSResultException thrown. ErrorSrc:"CRPE" FileName:"../reporthand
    ler.cpp" LineNum:1164 ErrorCode:501 ErrorMsg:"" DetailedErrorMsg:""

Environment details:

  • Business Objects Version (SP Level): 11.5.10.1263
  • Patch level of Business Objects: SP4
  • Deployment (Standalone/Clustered): Clustered
  • System Type:(Prod/Test/Dev): Production
  • Server OS (SP Level): Sun OS 5.10
  • Application Server (IIS/Tomcat/Others) : Others (WAS)
  • CMS database: Oracle Database 10g Enterprise Edition Release 10.2.0.4.0.

My environment is Clustered with two node.I performed on node 1 but not in node 2.while request comes node 1 it showing blank page and request comes to 2node report is generating. Now what I did is Node1 all the RAS servers I have stopped for production impact.

Please Can you provide the solution.

issue.png (39.0 kB)
issue2.png (4.9 kB)
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2 Answers

  • Jan 23 at 12:58 PM

    Hello Bhargava,

    Firstly you are on a non supported platform. XI R2 is completely out of support and I strongly recommend you to come on a supported platform of 4.x. Preferably BI 4.2.x

    Coming to your issue, since when you started facing this problem. Any other changes made apart from clearing the /var/tmp folder?

    Try rebooting entire server box (both node 1 & 2) and bring primary node up first then the secondary one.

    Try creating a new RAS and check.

    Is the issue with only one report or all the CRs?

    Thanks,

    Megh

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    • [Thu Jan 25 07:53:37 2018] 6617 71 assert failure: (sessionmgr.cpp:1871). (0 : An expected entry in the session refcount map is not found).
      [Thu Jan 25 07:53:37 2018] 6617 30 assert failure: (sessionmgr.cpp:1871). (0 : An expected entry in the session refcount map is not found).
      [Thu Jan 25 07:53:39 2018] 6617 46 assert failure: (sessionmgr.cpp:1871). (0 : An expected entry in the session refcount map is not found).
      [Thu Jan 25 07:54:23 2018] 6617 77 assert failure: (sessionmgr.cpp:1871). (0 : An expected entry in the session refcount map is not found).
      [Thu Jan 25 07:54:39 2018] 6617 71 assert failure: (sessionmgr.cpp:1871). (0 : An expected entry in the session refcount map is not found).
      bash-3.2$

      we are getting the error.

  • Jan 23 at 01:02 PM

    If I understood correctly - you have 2 node cluster where one of the nods has failing RAS server and the other node is fine.
    Correct ?
    Based on error you presented - could be an issue with C++ libraries on that node -- was it recently updated ?
    The BOE product you're using is very, very, very old and might not work with newer OS patches or updates.
    You need to upgrade to current product version.

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