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The session has been logged off or has expired. (FWM 01002) in Platform Search Application

Jan 22 at 07:27 PM

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Former Member

Hi experts, good afternoon

I request your recommendation in the following issue.

Recently the APS services were split, after that we faced issues with the Platform Search, the indexing document were lost and the PlatformSearchData folder was consuming all the space in our local disk so I applied the SAP note 2147406 and 1932005 to resolve it. We run our indexing again and after 2 days the indexing documents were 0 so I applyed the SAP note 1726392 and I just leave one APS.Search in the cluster environment as the note specified, however when I open the Platform Search properties in the Application section I got the message error .

But it is only with porpeties option due to Indexing failure listing, Ranking and User security are working properly, so I log of and close my IE and try again and I am able to see the properties so I log of and perform the same steps so I got the same message error. I have restart the APS.Search services but it did not work, now the APS is indexing the documents but we are getting the message error.

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3 Answers

Jawahar Konduru Jan 22 at 08:19 PM
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is your platform search settings is set to "Continous crawling " or scheduled crawling? Set it to "Scheduled ", rebuild the index.

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Former Member

The PS was setting up to scheduled crawling as it is specified in the SAP note 1672065, however I am getting the same messae error and in the Indexing failure listing is showing the message error " Internal error ocurred while retrieving search response for failure cases".

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What is your BI platform version#? You mentioned you stopped other APS in another node right? Can you check manually creating APS for PS? And also check "Level of Indexing" is set to "Platform metadata only"

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Former Member

This is the version

SAP BusinessObjects BI Platform 4.1 Support Pack 5 Patch 2

Also I have a question, If I create again the APS for PS would I lose the configuration again?

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Which configuration you are talking about? APS configuration or PS configuration? PS config will not change. Since you are configuring new APS, you need to match with existing configuration of APS.

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Former Member

I was talking about the setting of Platform Search in Application due to when we did the split the index started to fail and PlatformSearchData folder was consuming all the space in our local disk, for this reason I aked that.

I recreate manually the APS.PS and we have been working with the option "Plattform metada only" but it is the same message error

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work with SAP support by opening ticket. Looks like your issue needs to be looked by support closely.

One last question, is this issue happening, because HD disk is out of space? How much memory did you allocate to APS.PS?

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Former Member
I will do that, thank for your comments.

We have enough space and the memory for the APS.PS is 2 GB

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Denis Konovalov
Jan 22 at 09:04 PM
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Do you by any chance have clustered or multiple webapp servers and accessing the CMC thru Loadbalancer ?

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Former Member

Hi

Yes, I have tried in the loadbalancer and node by node however I am getting the same message error

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what happens if you stop all SIA, except the one where search APS is and repeat this workflow ?

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Former Member

I stop the SIA except the one where search APS is running but I got the same message error

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I think it might be time to raise an Incident with BI-BIP-ADM component.

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Shreejith Nair Jan 24 at 04:39 PM
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Hi,

Try follow the KBA 2237539 and 2007686

Regards,

Shreejith

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Former Member

Hi Nair

Thanks for the SAP notes, I have opened an incident with SAP also we tried with these notes but it did not work, we still have the issue. I will post the solution when we find it

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