The session has been logged off or has expired. (FWM 01002) in Platform Search Application

[Former Member]

Hi experts, good afternoon

I request your recommendation in the following issue.

Recently the APS services were split, after that we faced issues with the Platform Search, the indexing document were lost and the PlatformSearchData folder was consuming all the space in our local disk so I applied the SAP note 2147406 and 1932005 to resolve it. We run our indexing again and after 2 days the indexing documents were 0 so I applyed the SAP note 1726392 and I just leave one APS.Search in the cluster environment as the note specified, however when I open the Platform Search properties in the Application section I got the message error .

But it is only with porpeties option due to Indexing failure listing, Ranking and User security are working properly, so I log of and close my IE and try again and I am able to see the properties so I log of and perform the same steps so I got the same message error. I have restart the APS.Search services but it did not work, now the APS is indexing the documents but we are getting the message error.

[former_member209323]

Hi,

Try follow the KBA 2237539 and 2007686

Regards,

Shreejith

[Former Member]

Hi Nair

Thanks for the SAP notes, I have opened an incident with SAP also we tried with these notes but it did not work, we still have the issue. I will post the solution when we find it

[former_member185603]

is your platform search settings is set to "Continous crawling " or scheduled crawling? Set it to "Scheduled ", rebuild the index.

[Former Member]

The PS was setting up to scheduled crawling as it is specified in the SAP note 1672065, however I am getting the same messae error and in the Indexing failure listing is showing the message error " Internal error ocurred while retrieving search response for failure cases".

[Former Member]

This is the version

SAP BusinessObjects BI Platform 4.1 Support Pack 5 Patch 2

Also I have a question, If I create again the APS for PS would I lose the configuration again?

[former_member185603]

Which configuration you are talking about? APS configuration or PS configuration? PS config will not change. Since you are configuring new APS, you need to match with existing configuration of APS.

[Former Member]

I was talking about the setting of Platform Search in Application due to when we did the split the index started to fail and PlatformSearchData folder was consuming all the space in our local disk, for this reason I aked that.

I recreate manually the APS.PS and we have been working with the option "Plattform metada only" but it is the same message error

[Former Member]

I will do that, thank for your comments.

We have enough space and the memory for the APS.PS is 2 GB