Hello All,
We had an user which was recreated and the old user ID was deleted. But the old userID had some open confirmations in it. We have changed the GUID of the old user with the new user GUID. So though we can view all shopping carts for the user in SC check status, we cant view the old open confirmations in confirmations link in web frontend.
Please advise if any specific steps needs to be taken to view the old confirmations.
Best regards,
Sambit Mishra