Data Binding "Changed On" Date in ticket summary form (ALD)

[DAcker]

Hi community,

I cannot find the data binding name for the "Changed On" Date of the ticket. I want to use this date in the ticket summary form in Adobe Lifecycle Designer.

I just see the CreationDate binding: "$.ServiceRequest.CreationDateTime"...

What's the data binding name/path for the Changed On Date?

Can anyone help please?

Thanks so much!

BR, Deborah

[DAcker · Accepted solution]

I now "just" found the "LastChangeDateTime" in the data binding (XML schema) of servicerequests in certain fields like:

• $.ServiceRequest.TextCollection.Text[*].SystemAdministrativeData.LastChangeDateTime --> for the LastChangeDate of the description (Overview tab)
• $.ServiceRequest.FormattedText.Text[*].SystemAdministrativeData.LastChangeDateTime --> think the same (LastChangeDate of the description in the overview tab)
• $.ServiceRequest.Item[*].ItemTextCollection.Text[*].SystemAdministrativeData.LastChangeDateTime --> LastChangeDate of the text in the Ticket (Positions tab)
• $.ServiceRequest.AttachmentFolder.Document[*].SystemAdministrativeData.LastChangeDateTime --> LastChange Date for the Attachments
• $.ServiceRequest.SolutionProposal[*].CustomerProblemAndSolutionSystemAdministrativeData.LastChangeDateTime --> LastChangeDate for Solution Proposal
• $.ServiceRequest.Interactions[*].InteractionTextCollection.Text[*].SystemAdministrativeData.LastChangeDateTime --> LastChangeDate of Interactions

I haven't found the general "LastChangeDate" of the whole ticket yet...

But this field does exists in the payload for ERP integration (see screenshot below).

[DAcker · Accepted solution]

To print the "general" Last Changed Date in the ticket summary form I have now found a workaround. I created a custom field, that is a copy of the LastChangedDateTime. That custom field do I use in the form and with the script editor I've done some changes in the format.

[mandeep_shrestha1 · Accepted solution]

Hi deborah.albrecht2,

Could you please suggest how you have achieved to fetch the last changed date time for the ticket? It would be great if you could share the script too.

[DAcker · Accepted solution]

Hi Rohit,
here the script:

For the lastchanged timestamp I did create a KUT field, that contains the copy of the Standard last Changed field. Then I reformated it (DD.MM.YYYY).

Currently, I just put it the current date in this field...

const heute = new Date();
var year = heute.getFullYear();
var month = heute.getMonth()+1;
var day = heute.getDate();
var newdatestring = day + "." + month + "." + year;
Date.rawValue = newdatestring;

Hope this helps!
BR, Deborah