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Former Member

ic-webclient 5.0

How to Configured Document search per the business requirements

Thanks

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on May 16, 2008 at 01:14 AM

    Hi Asha,

    I guess what you mean is Agent Inbox customizing. Please refer to OSS Note 882653 Agent Inbox FAQ. You can download the same from Service Marketplace if you have OSS id.

    If you cannot access the same I can send the same to you by email.

    Please reward points if helpful.

    Regards,

    Deepak

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  • Posted on May 16, 2008 at 04:53 AM

    Hello asha sap,

    This is John Burton, one of the SAP product managers for the Interaction Center and one of the moderators for this Web forum. I noticed that in some of your recent posts -- including this one -- you posted a very short question without any detail or background information. This makes it very difficult for anyone to understand your exact issue and to provide you with assistance.

    If you have basic questions about configuration, you might want to first check the online documentation available at http://help.sap.com. From their you can find links to the configuration documentation, implementation guide, application help, and so on.

    Afterwards, if you then have a specific questions, please post it in a sufficient level of detail so that other experts will understand what you are asking, and hopefully be able to provide you with an answer.

    Warm regards,

    John

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  • author's profile photo Former Member
    Former Member
    Posted on May 19, 2008 at 10:53 AM

    Hi Asha

    Have you checked with the standard document search first.

    SPRO>Interaction Center WebClient>Basic Functions-->Define Navigation Bar Profiles

    EntryId -- DOCUMENT_VIEW

    Once through you acn then define your own navigation type

    Hope it helps

    Regards

    Raj

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