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Problem with install SAP Crystal Reports Runtime

Jan 19 at 01:48 PM

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Former Member

Hi,

We are trying to install SAP Crystal Reports Runtime (64Bit) v. 13_0_22. After migration to Visual Studio 2017 there is a problem with installation it on some of our client machines(with different Windows OS: Win 8.1, Win 7, Win Server 2012 etc.). On a couple of machines the instalation is OK, but some of them are fail with the following error:

Would you recommend us some actions for succesfully upgrade to version: CRforVS_mergemodules_13_0_22.zip

Thank you,

Regard,

Ivan Petkov

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2 Answers

Don Williams
Jan 22 at 05:46 PM
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1904 error is a MSIExec error code.

It typically means you are missing dependencies.

You need VC 2015 C++ MIS package installed as well as all of the Framework updates to 4.6.x

Look in here for the install logs, it may give you more details:

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\logging

Don

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Former Member Jan 23 at 07:47 PM
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Thank you!

VC 2015 C++ MIS package was the problem.

Regards,

Ivan

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