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Former Member
May 15, 2008 at 03:02 PM

CRM 5.0 - Broadcast Messaging from the Portal

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Hi

We are using CRM 5.0 with Webclient for our clients call center.

We are then using the Portal for reporting and other analysis.

We are trying to include Broadcast Messaging from the Portal however cannot appear to find where we must configure the system so that the IC Manager can locate the Send Message function.

How is this done please.

I can access the function to send Broadcast Messages from the SAP GUI using SE38 for BSP Application CRM_BM, but I cannot find where I must configure for the Portal.

Maximum points for the right answer.

Many Thanks in advance

Panduranga