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Issue in activating Lumira Discovery

Hi everyone,

After the trial period version expiration for Lumira Discovery, I purchased Lumira standard edition online. First, the download file turned out to be Lumira Design tool, secondly when I enter the activation key I received with my purchase, in my initially downloaded trial app, after a small popup congratulating me, a white screen appears which remains there for 15 seconds and then closes to show the activation dialogue again. Can anyone here help please? Thanks!!

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3 Answers

  • Best Answer
    Jan 21 at 07:43 PM

    Hello - others have reported this issue as well; please email customercare.lumira@sap.com to assist. Thank you

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  • Jan 21 at 07:48 PM

    Thanks!

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    Former Member
    Feb 15 at 08:55 AM

    I had the exact same issue. I emailed customercare.lumira@sap.com and they gave me a new code. The problem is still there with the new code.

    I tried reinstalling and even tried to install Lumira Discovery on another PC...same problem.

    I got back to the support team and they said they cannot help any further and asked me to check with Amazon.com where I bought the license or talk to the SAP partners in my area!

    I think its a technical issue though.

    Can any one help? how did you sort it out?

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