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Convert rejected sales order into a stock transfer


This is a rudimentary question, but I can't seem to find an answer. Is there a way to take a shipped sales order that gets rejected/cancelled and turn it into a stock transfer to another plant?

We run into this issue a lot, where an order is rejected for whatever reason, and instead of bringing it all the way back to the issuing plant, we have it dropped off at a closer shipping point. The current process is to request a return to stock credit memo, then make a stock transfer order from issuing plant to new plant, deliver, post and send the new paperwork to the other location. It's fairly tedious and I have been wondering if there is already a function to do this that we aren't aware of. Resources and training on SAP are super limited, so no one at work can really answer my questions.


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3 Answers

  • Jan 21, 2018 at 04:35 PM

    What do you want to do with a stock transfer?

    If you have a return from a customer and want that arrive in a different plant, then just enter this plant in your return.

    A stock transfer has nothing to do with a sales order, contrary, the stock transfer does not need a sales order, a delivery is directly created to a purchase order. So there is no option to create a STO from a sales order.

    You should always make sure that your postings reflect the reality. It would not make much sense to post a return to your original shipping plant while the material is physically returned directly to another plant.

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    • It's not clear from the question but maybe they're also returning the goods to the original plant after they are received at another plant? That would be my guess why stock transfer is involved... Perhaps OP could clarify.

  • Jan 23, 2018 at 10:41 AM

    The way I understood your currently process is the rejected (Return) Good are received at another Shipping Point (Plant) and Returns are booked (in System) in original Issuing Plant.

    Why is there difference of process on ground and in system?

    Rather than booking Returns in issuing Plant, just book Returns in actual receiving Plant and there would be no need for Stock Transfer. You can set Shipping Conditions in Returns Order type which can lead to determination of required Shipping point in Returns Order. You can also discuss with your MM colleagues to post such rejected goods directed in Unrestricted stock of Receiving Plant (instead of posting to blocked stock, if needed).


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  • Jan 21, 2018 at 04:08 PM

    Hi Kendra,

    First of all I don't even know by using standard SAP process whether you requirement will be fulfilled or not but the way you are doing is fine.

    "if there is already a function to do this that we aren't aware of"

    As far as I think there is no standard process. whatever you are doing it is standard process.



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