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Issues with new HP printers

I have several existing reports, authored in CR11, that will print to existing Samsung printers at my print stations from our line of business app. However, the reports will not print on new HP M402 printers installed in place of these rapidly failing Samsungs (5 in the last 3 weeks). Error code generated when attempting to print is as follows:

The data area passed to a system call is too small Trace = at System.Drawing.Printing.StandardPrintController.OnStartPrint(PrintDocument document, PrintEventArgs e) at System.Drawing.Printing.PrintController.Print(PrintDocument document) at System.Drawing.Printing.PrintDocument.Print() at CrystalDecisions.CrystalReports.Engine.FormatEngine.PrintToPrinter(Int32 nCopies, Boolean collated, Int32 startPageN, Int32 endPageN) at CrystalDecisions.CrystalReports.Engine.ReportDocument.PrintToPrinter(Int32 nCopies, Boolean collated, Int32 startPageN, Int32 endPageN) at DNetRepDef.TFrmDNetRepDef.Print()

The printers were installed with the latest PCL 6 drivers for the device. Everything else prints OK on these systems, including several other reports. What report parameters or properties should I begin investigating to resolve this issue? It's a pretty basic report... it creates a label, pulling a few pieces of data, and creating some barcodes with a Morovia Code39 UFL. Other similar reports using the same barcodes and UFL print here just fine.

I'm new to this forum, so please let me know if there's other info or posting strategies that will help me obtain assistance more efficiently. Browsing for prior posts hasn't yielded much for me. Thanks!

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1 Answer

  • Jan 22, 2018 at 05:54 PM

    Hi Craig,

    Did you write the app?

    In the report open it and check on the Dissociate box and see if that works.


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