Skip to Content
0

Solman FMs to change user status from "New" to "In Process" and add description and support team

Jan 18 at 04:44 PM

42

avatar image

Hello All, I need to set the user status of a ticket in SAP Solution Manager from "New" to "In Process". Is there a FM that I can use by passing a ticket number? Furthermore is there the possibility to add a description text and set the "support team" field?

Thanks in advance for your kind help.

Regards,

Giovanni

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

2 Answers

Tammy Powlas
Jan 18 at 05:37 PM
0

Hi - we use program AI_SDK_SP_AUTO_CLOSE to change statuses on tickets.

Support team field - that is part of master data set up in PPOMA transaction

Share
10 |10000 characters needed characters left characters exceeded
Giovanni Bucci Jan 22 at 09:57 AM
0

Hi Tammy, Thank You for your useful information and I will take it into account. Since I need to develop an Abap program to handle the status of the tickets, on the network I have found the reference to the use of the functions CRM_ORDER_MAINTAIN and CRM_ORDER_SAVE. If you have any experience regarding the use of these functions I'd like to have your opinion. Thank you for your kind support.

Regards,

Giovanni

Share
10 |10000 characters needed characters left characters exceeded