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Former Member
May 14, 2008 at 01:02 PM

CRM 5.0 Marketing Campaigns - Send survey on IC Webclient ticket...

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Hello Experts,

I hope someone can help me with the following:

We are using IC Webclient in a B2B Szenario and want to monitor our customer satisfaction (according to the quality of our service) over a long period. Now our target is the following:

Every day a couple of customers should get an eMail with a questionairy. BUT: Only those customers should be taken into account that have accepted/ closed at least one ticket on that day. If they answer they get an "Thanks for participation"-eMail.

Now our idea was to use the campaign automization for that (CRM_MKTPL).

First I would create the personalized eMail with transaction CRMD_EMAIL. Second the survey with crm_survey_suite. (This is easy)

Third I would create a new target group, which is a little bit more difficult. My idea was to create a new table + extractor in which I put all customers that should receive the mail. Every day I change the content of the table, so that my target group always has the same name, but different customers. Then I would start a periodic campaign (run daily) that sends an eMail with the survey.

My problem is that I don't know whether I can change the members of a target group in a running campaign or if I have to use some badi / modification or whatever to realize this. Has anyone of you had a similar problem and could help me with my problem? I tried my ideas, but somehow it didn't work (he says everything is fine, but no eMails are sent from my campaign element). Now I don't know if I'm to stupid to get it working or if there is something wrong with my idea.

Any Ideas/ proposals would help!

Thanks beforehand for helping,

Rainer

PS: Points will be rewarded ;o)