Active Hardware Key blank

[Former Member]

We had UPS maintenance on Sunday and after I brought up the systems the Active Hardware Key under transaction SLICENSE is blank. SLICENSE shows the key as correct (green light) and SAPLICENSE '-show' shows the license as usable but when we try to sign on to the GUI we get an error 'Logon not possible (error in license check)' . The problems seems to be that the Active Hardware Key is used for the license validation and since this is blank it fails.

Has anyone had a similar problem? Any advice would be greatly appreciated!

Anette

[former_member709666]

Hi,

Please refer the note 2848367.

Thanks,

Sharan

[Former Member]

Resoltution to the problem was that there was a duplicate host name on the network which was conflicting.

[Former Member]

Thank-you Markus & Volker

Yes there are errors in my dev_ms log : the problem is I can make an assumption as to what it means but would prefer input if at all possible to confirm my suspisions.

[Thr 1] CUSTOMER KEY: >C0926847638<

[Thr 1] *** ERROR => MsSRead: NiBufReceive (rc=NIECONN_BROKEN) [msxxserv_mt. 10587]

[Thr 1] *** ERROR => MsSClientHandle: MsSRead C0 (BDBI_DBI_02), MSEINTERN [msxxserv_mt. 4155]

[Thr 1] Thu May 15 09:32:28 2008

[Thr 1] ***LOG Q0I=> NiPConnect: connect (79: Connection refused) [nixxi.cpp 2513]

[Thr 1] *** ERROR => NiPConnect: SiConnect failed for hdl 6 / sock 14

(SI_ECONN_REFUSE/79; I4; ST; 172.17.22.3:8002) [nixxi.cpp 2513]

[Thr 1] ***LOG Q0I=> NiPConnect: connect (79: Connection refused) [nixxi.cpp 2513]

[Thr 1] *** ERROR => NiPConnect: SiConnect failed for hdl 6 / sock 14

(SI_ECONN_REFUSE/79; I4; ST; 172.17.22.3:8002) [nixxi.cpp 2513]

[Thr 1] Thu May 15 09:34:45 2008

[Thr 1] ***LOG Q0O=> MsSLoginClient, not_unique (BDBI_DBI_02) [msxxserv_mt. 3640]

Anette

[markus_doehr2]

Check the logfile of the message server dev_ms if you can see something obvious...

Markus

[Former Member]

Hi Anette,

I can fully support Marcus!

dev_ms, dev_disp or perhaps dev_w0 will show you, that the stuff cannot access the messge-server

=> I do believe, that the TCP/IP config is wrong. You should check cfgtcp option 1, 10 & 12 - in 10 you need your own IP with the hostname as first and the full suffix as second - this needs to match the hostname, you see in the lower right corner of SAP. (even case-sensitive)

then it'll work fine

Regards

Volker Gueldenpfennig, consolut international ag

http://www.consolut.de - http://www.4soi.de - http://www.easymarketplace.de

[Former Member]

Done that as well - it gives me a hardware key but that does not resolve the problem that SLICENSE picks up a blank Active hardware key.

Anette

[Former Member]

Hi,

try to install license at os level again.

saplicense '-install ifile=<filename>'

regards,

kaushal

Edited by: kaushal malavia on May 14, 2008 6:13 PM

[Former Member]

Hi Kaushal,

Unfortunately only sap* can sign on and it will not allow you to determine the hardware key if you are signed on to sap*

Thanks for the input though - it is appreciated!

Anette

[Former Member]

Hi,

on i5/OS login with SIDOFR and execute following

saplicense '-get'

regards,

kaushal

[Former Member]

Hi,

try following

SLICNESE -> goto -> determine remote hardware key -> select your host and click on determine

regards,

kaushal