Hi,
We are just upgrading from CRM 4.0 to CRM 2007 (WEB-UI). Now we have recognized that on creation of an CRM activity, the fields "activity reason" and "activity result" are not provided in the WEB-UI anymore. Obviously, they cannot be added by using the component workbench (Component BT126H_Call / View SCDetails), as they do not seem to be available from there.
How can we add this fields to a/m component? As all table entries for results and reasons are customized via standard functionalities, we do not want to add additional customer fields.
Thank you in advance for your assistance.
Melanie