Skip to Content

Inbound Call without CTI Client Adapter

Jan 18 at 08:56 AM


avatar image

Hello, Experts!
Our users have Linux.

Therefore we can not use the CTI Adapter.
The blog
describes the ability to use an external provider, using code to create a new call in С4С phone call in LiveActivity panel. At the moment we are using HTML5.
We can add a widget to the LiveActivity. But we do not know how to display the call on the LiveActivity panel to further work with the phone call document.
Is it possible to implement work in HTML5 without using a CTI adapter?
I will be happy with your comments.
Thank you.

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Best Answer
Pragya Pande
Feb 15 at 08:41 AM

Hello Andrey,

The softphone widget works with RUI/fiori client will not be able to use it in HTML5.

Perhaps you can revisit the UI strategy and discuss on why HTML5 is to be used currently...

Best Regards,


10 |10000 characters needed characters left characters exceeded