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Former Member
May 13, 2008 at 11:48 AM

ICWC - Agent Inbox - Email due date and sorting

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Searching the agent inbox for emails (workitems) gives a resultlist from new to old emails, based on creation date.

Sorting by due date for emails does not work because the email does not have a due date.

Is there a possiblity to give a workitem/email a due date or to change the sorting in the resultlist from descending to ascending?