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Error occured while fetching fonts

Jan 16 at 02:27 PM

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Former Member

Just bought and installed SAP Lumira. After starting en filling in the keycode I get a succes message. When I want to add a datasource or go to settings I get errors like "Error occured while fetching fonts".

Restarting the computer of program does not have any affect. After a restart I have to fill in the keycode again.

How can I fix this?

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5 Answers

Tammy Powlas
Jan 16 at 02:27 PM
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Hi Mark - did you buy this from SAP Store? If so it is likely an older 2.02 version; please see if you can update to 2.1 and see if the error persists.

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Former Member

Hi Tammy, yes I did buy from the SAP Store and downloaded the version from 'try for free'. I can't update SAP Lumira from the settings.

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Former Member Jan 17 at 08:21 AM
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No, that is at the moment nog possible for me. Try to uninstall and reinstall on a different location but the error still occurs.


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Former Member Jan 16 at 03:05 PM
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I found out it's already version 2.1 and I bought it from the SAP Store.

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That is very strange; can you install on another machine?

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Former Member Jan 17 at 05:44 PM
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Installed on a different computer and it crashes after clicking on 'ok' in the keycode succes message. How can I get direct support from SAP?

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There used to be an email address to contact - I would try customercare.lumira@sap.com

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Gabriel Schroedter Jan 19 at 06:20 PM
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Is there any update to this?

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Former Member

Yes, I have been contacted by SAP after a lot of mails. This issue is escalated to management and involved the SAP Lumira product development team to resolve the issue. In the meantime I have got a other keycode and Lumira works as trial.

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