Hi,
I have a requirement where I need to raise a work item and the agent should have option to enter some text which I need to update back in the application. I mean the workflow will need to update the text / comment to the application (for eg: notification). I was able to figure out some options but would like to know, if there is any better option;
1. Use forms with the work items
2. Create Adobe forms and send it with work items.
3. ....? you have to tell...??
Regards,
Roopesh