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Former Member
May 13, 2008 at 08:16 AM

Work Item - message interface

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Hi,

I have a requirement where I need to raise a work item and the agent should have option to enter some text which I need to update back in the application. I mean the workflow will need to update the text / comment to the application (for eg: notification). I was able to figure out some options but would like to know, if there is any better option;

1. Use forms with the work items

2. Create Adobe forms and send it with work items.

3. ....? you have to tell...??

Regards,

Roopesh