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Video file type SAP Jam

Jan 15 at 08:56 PM


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Hi experts,

which video file type do I need, when I'm uploading a video in Jam? We currently have the problem that a video is not correctly uploaded/viewed...This example is a flv video, see Screenshot below

Thanks for help.

BR, Deborah

video-jam-flv.png (26.6 kB)
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Christian Happel
Jan 15 at 09:08 PM

hi Deborah,

Flv files should be supported. See here:

And it also looks like the upload was successful. Depending on the size of the video the rendering can take a little bit.

If this isn’t displayed by tomorrow please open a support ticket.



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Hi Christian,

thank you! We converted the file in mp4... there was a problem converting it in Jam. Now it works.