Video file type SAP Jam

[DAcker]

Hi experts,

which video file type do I need, when I'm uploading a video in Jam? We currently have the problem that a video is not correctly uploaded/viewed...This example is a flv video, see Screenshot below

Thanks for help.

BR, Deborah

[former_member47640 · Accepted solution]

hi Deborah,

Flv files should be supported. See here:

https://help.sap.com/viewer/user_help/fe887bb7b6e747b3af9a1e886d7267bb.html

And it also looks like the upload was successful. Depending on the size of the video the rendering can take a little bit.

If this isn’t displayed by tomorrow please open a support ticket.

Thanks,

Christian

[DAcker · Accepted solution]

Hi Christian,

thank you! We converted the file in mp4... there was a problem converting it in Jam. Now it works.

Thanks,

Deborah

[former_member108682 · Accepted solution]

Hi Christian,

to piggy back from this question, is there a way to disable the comments? we would not like to have Team Members comment on videos.

Thank you,

Alma

[former_member47640 · Accepted solution]

alma.montejano12 See the answer from Tobias Schneider on your question here: https://answers.sap.com/questions/13070448/disable-comments-on-videos-uploaded.html