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Can C4C's generic email address be personalized?

Oct 24, 2016 at 04:49 AM


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Hi experts

I set up an email channel in my C4C system for service using the generic email address ( as address where complaints should be sent. My only concern is that our clients might find it too long. Can this be personalized?


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Gabriele Bodda
Nov 23, 2016 at 07:32 PM

Hi Denmar,

The C4C technical email address is not supposed to be exposed directly to end customers. Usually companies expose one or more meaningful support addresses (e.g., and then configure forwarding rules on the Mail Server (e.g. Exchange) so that all incoming mails are forwarded to the C4C technical address.

Take a look at these blog posts:

Kind regards,

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Hi Gab

Thanks for your reply. I actually already did a setup like that for one of our clients: create a custom address then just setup forwarding to C4C. I also read both those blogs, helped me a lot.