Can C4C's generic email address be personalized?

[former_member264386]

Hi experts

I set up an email channel in my C4C system for service using the generic email address (cod.b2b.servicerequest@myXXXXXX.mail.crm.ondemand.com) as address where complaints should be sent. My only concern is that our clients might find it too long. Can this be personalized?

Thanks

[Former Member · Accepted solution]

Hi Denmar,

The C4C technical email address is not supposed to be exposed directly to end customers. Usually companies expose one or more meaningful support addresses (e.g. support@company.com), and then configure forwarding rules on the Mail Server (e.g. Exchange) so that all incoming mails are forwarded to the C4C technical address.

Take a look at these blog posts:
https://blogs.sap.com/2016/09/19/email-response-management-in-c4c-part-1-cloud-for-service-expert-co...
https://blogs.sap.com/2016/10/03/email-response-management-in-c4c-part-2-cloud-for-service-expert-co...

Kind regards,
Gab

[former_member264386 · Accepted solution]

Hi Gab

Thanks for your reply. I actually already did a setup like that for one of our clients: create a custom address then just setup forwarding to C4C. I also read both those blogs, helped me a lot.

Thanks