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Can C4C's generic email address be personalized?

Oct 24, 2016 at 04:49 AM

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Hi experts

I set up an email channel in my C4C system for service using the generic email address (cod.b2b.servicerequest@myXXXXXX.mail.crm.ondemand.com) as address where complaints should be sent. My only concern is that our clients might find it too long. Can this be personalized?

Thanks

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Gabriele Bodda
Nov 23, 2016 at 07:32 PM
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Hi Denmar,

The C4C technical email address is not supposed to be exposed directly to end customers. Usually companies expose one or more meaningful support addresses (e.g. support@company.com), and then configure forwarding rules on the Mail Server (e.g. Exchange) so that all incoming mails are forwarded to the C4C technical address.

Take a look at these blog posts:
https://blogs.sap.com/2016/09/19/email-response-management-in-c4c-part-1-cloud-for-service-expert-corner/
https://blogs.sap.com/2016/10/03/email-response-management-in-c4c-part-2-cloud-for-service-expert-corner/

Kind regards,
Gab

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Hi Gab

Thanks for your reply. I actually already did a setup like that for one of our clients: create a custom address then just setup forwarding to C4C. I also read both those blogs, helped me a lot.

Thanks

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