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After updating BO 4.2 SP4 to BO 4.2 SP5 promotion management and version management are not opening

Jan 18 at 12:27 PM

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Former Member

After updating BO 4.2 SP4 to BO 4.2 SP5, the promotion management and version management are not opening.
The APS is running with error. The properties of APS is showing version management service did not start. Furthermore, when I opened the modify installation from control panel, I saw that WACS was not selected but the server for WACS is in running state.
Screenshots attached.
servers.png
vms-properties.png

vms.png

pm.png
Error log in installation log file.
"Errors/Warnings found during the installation are as follows 13:37:05.057 2018/01/18, 01:37:05: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:15.057 2018/01/18, 01:37:15: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:25.057 2018/01/18, 01:37:25: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:35.057 2018/01/18, 01:37:35: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:45.057 2018/01/18, 01:37:45: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:55.057 Error: SetSIAStateWithRetry: ControlNTService failed stoppingervice BOEXI40SIABISSBOP after 5 retries. 13:37:57.307 Error: unmarshalSizet: curPos past end of string 13:37:57.307 Error: Serialization error. Expecting at least 1 arg(s). Got 0. 13:37:57.307 Error: Poco Exception: Software caused connection abort 14:45:00.877 Error: Exception in Poco SpecialPropertybank 14:45:01.159 Error: Exception in Poco SpecialPropertybank 14:45:01.518 Error: Exception in Poco SpecialPropertybank [InstallEntDfoWrapper.UploadDFO] UploadDFO Failed [C:\Program Files (x86)\SAP BusinessObjects\setup\packagestemp\BusinessObjects_Webi_User_pin_frag.xml] 15:53:15.620 ERROR: Deploy Files completed with errors. *#*_*|ERROR: Deploy Files completed with errors.|ERROR: Deploy Files completed with errors.*_*#* Refer SCN link and SAP Notes for DFO related Errors Contact system administrator for other errors "

Kindly give your comments and guide me.

servers.png (53.7 kB)
vms-properties.png (17.4 kB)
vms.png (19.1 kB)
pm.png (163.6 kB)
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2 Answers

Denis Konovalov
Jan 18 at 01:06 PM
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I would start with reviewing setupengine.log from the upgrade and determining what went wrong.
Then do repair of the installation using this KBA 1757132 - BI4 Support Pack Update and Patch Install Best Practice Guide.
If still not working collect all the logs and open a support incident with SAP under BI-BIP-LCM

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Former Member

Dear Denis Konovalov
Repair was performed but did not resolve the problem. Do you think selecting Promotion management wizard option in modify installation from control panel could resolve this problem?
Is there any way to reset promotion management and version management?

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no, I don't believe promotion management wizard will make any difference.
Need to go thru the logs , see what's going on.

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Former Member

Dear Denis Konovalov
Following is the error in installation log.

" Errors/Warnings found during the installation are as follows 13:37:05.057 2018/01/18, 01:37:05: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:15.057 2018/01/18, 01:37:15: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:25.057 2018/01/18, 01:37:25: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:35.057 2018/01/18, 01:37:35: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:45.057 2018/01/18, 01:37:45: ntservice Error: Service is in pending state, unable to control service, exiting... 13:37:55.057 Error: SetSIAStateWithRetry: ControlNTService failed stoppingervice BOEXI40SIABISSBOP after 5 retries. 13:37:57.307 Error: unmarshalSizet: curPos past end of string 13:37:57.307 Error: Serialization error. Expecting at least 1 arg(s). Got 0. 13:37:57.307 Error: Poco Exception: Software caused connection abort 14:45:00.877 Error: Exception in Poco SpecialPropertybank 14:45:01.159 Error: Exception in Poco SpecialPropertybank 14:45:01.518 Error: Exception in Poco SpecialPropertybank [InstallEntDfoWrapper.UploadDFO] UploadDFO Failed [C:\Program Files (x86)\SAP BusinessObjects\setup\packagestemp\BusinessObjects_Webi_User_pin_frag.xml] 15:53:15.620 ERROR: Deploy Files completed with errors. *#*_*|ERROR: Deploy Files completed with errors.|ERROR: Deploy Files completed with errors.*_*#* Refer SCN link and SAP Notes for DFO related Errors Contact system administrator for other errors"

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this is errors and warnings log, not setupengine.log, so you need to review full log to see full view of this errors and where/hom they happen.
ntservice Error: Service is in pending state - may indicate that that best practices KBA was not followed to the letter. Either not everything , except CMS>FRS was stopped or not original user was used to run install/repair....

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Robert Caine Feb 27 at 08:35 PM
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Hi

Try this note 2257305 - 'UploadDFO Failed' errors in the install logs after upgrading to BI4.x

It contains reference to UploadDFO Failed [BusinessObjects_Webi_User_pin_frag.xml

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