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Lockbox Residual Postings - Urgent

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When we are importing the Lockbox file, system is creating Residual Items even if the payment difference is within tolerance limits, does anyone have solution to this problem.



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    Posted on May 12, 2008 at 02:59 PM

    Tolerance are set at customer level and at user level. The system uses the more strict tolerance between the two. Additionally the tolerance is set at item level (Permitted payment difference) and at total level (payment advise level). Consider all the above stages.

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    • Former Member Former Member

      Hi Santosh,

      You can try removing "Partial payment" flag in txn OBAY. If you check SAP help for this field:

      Partial Payment Flag

      With this indicator, you can specify that payments received with this flag active will be posted as partial payments in that case where the payment is insufficient for full clearing. The default behavior is to generate residual items with such payment receipt.

      this may resolve your problem

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