Lockbox Residual Postings - Urgent

[Former Member]

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Hi

When we are importing the Lockbox file, system is creating Residual Items even if the payment difference is within tolerance limits, does anyone have solution to this problem.

Thanks,

Santosh

[former_member188826 · Accepted solution]

Tolerance are set at customer level and at user level. The system uses the more strict tolerance between the two. Additionally the tolerance is set at item level (Permitted payment difference) and at total level (payment advise level). Consider all the above stages.

[Former Member · Accepted solution]

Hi Sridhar,

I have checked all the above cases, payment is wwithin tolerance limits, but still system is posting as residual posting when we import lockbox file but tolerances are working when we do manual posting.

when we changed the Percentage in OBA3 and in tolerance groups for users system is writing off to a gl account which we needed. But the problem is by doing this we were limiting the tolerances by amount only we were not able to take advantage of percentage since we enter 99.9% and system takes minimum of the two. Do you have any idea about this.

Thanks,

Santosh

[Former Member · Accepted solution]

Hi Santosh,

You can try removing "Partial payment" flag in txn OBAY. If you check SAP help for this field:

Partial Payment Flag

With this indicator, you can specify that payments received with this flag active will be posted as partial payments in that case where the payment is insufficient for full clearing. The default behavior is to generate residual items with such payment receipt.

this may resolve your problem