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Former Member
May 12, 2008 at 11:52 AM

How to receive e-mails as workitems in the agent inbox

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Hello Experts,

Can you help me how Do I configure the system to receive e-mails as workitems in the agent inbox?

I already did the configuration, but when I try to execute a workitem the system display the message "The workitem you selected cannot be executed. Please use CIC standard functionality". This happens in the trx CIC0 and SBWP.

Best regards and thanks in advance.

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