Issue in Sending mail after incident creation

[Former Member]

Hi,

I have setup up the PPF action and definition for sending mail on the creation of a new incident. But the mail doesn’t get trigged in SOST.
I see in the action log of the incident in UI, and find my action definition is Active (in yellow traffic light) but not processed with a green. What am I missing in this? Is there some setting I need to activate for my action definition?

Cheers
Kiran

[BGarcia]

Hi Kiran,

Can you provide some more details about your action such as what is the 'processing time' for your action definition? Is it partner-dependent? Also, do you have any start condition configured?

Kind regards,
Garcia