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Adding external name in BO 4.1 SMTP configuration

Jan 17 at 07:04 AM


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Dear All,

In our landscape, we are having different requirement i.e. whenever we are scheduling reports from BO, the sender email id should be and then we need to add one external name with that specific mail id and it should look like "SAP BO" If i add the external name like "SAP BO" <>, then the report is getting failed. Please suggest a possible way to achieve this.

Thanking you in anticipation.


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1 Answer

Joe Peters Jan 17 at 01:04 PM

Are you actually including the double quotes in the address? That might be causing the problem. If you just use:


it should work.

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Dear Joe,

Thanks for your input. I tried the mentioned format and its throwing the below attached error message.

Please suggest.



It appears that your SMTP server is not accepting it. You might find a more descriptive error in the AJS logs.