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Former Member
May 12, 2008 at 04:48 AM

Repair Order - swap scenario

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Hi I am working on 2 scenario, pls help.

Scenario 1 - SWAP (where a new product is issued to customer if the product which has come cant be repaired)

Item received >reapair started>product cant be repaired>service order should send back message to repaire order as "scrap 1>Repair order should offer scrap of received product (which is currently in the status of "under repair">once scrap>not returnable replacement of new product should be allowed>repair order will be closed.

FInal status in repair tab should be

return 1

scrap 1

delivered 1

Scenario 2 - Loaner ( where product can be repaired but will take time, so for the same temporary product is provided to customer.

Pls reply ASAP

Thanks !!