approve step is not working

[Former Member]

Hi all

i have made simple workflow which is having the process and approve step.

i will explain you indetail about my problem in UWL in portal.

in MDM workflow there are two steps one is process step and second is approve step.

the process was assigned to one user called "xyz" and approve was assigned to another user called "abc".

now i configured the UWL completely according to the UWL config document.

now i logged into portal with user "xyz" then i went to the role called "workflow" there is that MDM workflow

task is displaying in the UWL list. there i have the button called (in the button) "ASSUME" but there is no button was displaying for "DONE" . what is the difference b/w ASSUME and DONE. but when i click on the assume button then again it is displaying next step button.

now i logged into another user called "ABC" for arroval. i went to workflow role there the task is displaying but there is no "APPROVE" button is displayed.

please help me out why the approve button was not displayed for the user "ABC"( approver).

for the user "abc" there is one button is displaying that is "next step" when i click this button then one error is displaying "page not found or displayed" error is getting.

Regards

Sunil

[Former Member]

Hi S babu

what is the difference b/w ASSUME and DONE

ASSUME: When you assume a task that is Received by another user,it is simply removed from that user’s inbound ask queue and placedinto yours.

DONE: If only the owner can send to the next step, the final user of the current step simply marks the task as Done and the task appears in the owner’s inbound task queue with status Send Next.

now i logged into another user called "ABC" for arroval. i went to workflow role there the task is displaying but there is no "APPROVE" button is displayed

Check the user mapping for ABC.change the properties assigned t this user.

hope this helps.Award points if helpful

regards-

Ravi

[Former Member]

Hi Suresh,

the process was assigned to one user called "xyz" and approve was assigned to another user called "abc"

now i logged into portal with user "xyz" then i went to the role called "workflow" there is that MDM workflow

task is displaying in the UWL list. there i have the button called (in the button) "ASSUME" but there is no button was displaying for "DONE" . what is the difference b/w ASSUME and DONE. but when i click on the assume button then again it is displaying next step button.

now i logged into another user called "ABC" for arroval. i went to workflow role there the task is displaying but there is no "APPROVE" button is displayed.

The difference between the Assume and the Done step is:

If you log in as the Master Role ( with authority of doing everything), you can assume the actions on the behalf on the user who actually is assigned to that work.

Suppose, in your case, XYZ is the Master User and ABC is actually to perform the step. Hence if you log in using as XYZ, it would tell you as "ASSUME" as XYZ is assuming the action on the behalf on ABC.

Where as if ABC log ins, it will be shown as "DONE" to him. So as soon as he perfom any enrichment or any action, he can say DONE to it.

Start->process->Approve->Stop

Now, if you log in as XYZ i Think you should get a step as "NEXT STEP".

Click on that.

Log in as ABC. You will get Approve. Click on that and then click on " NEXT STEP".

then you can see the Wokflow passing on to Stop.

According to me, if you have multiple processes before approve, You will get a DONE step rather than NEXT STEP.

According to me, if you log in step wise as per the Wokflow you have created in MDM, it will work perfectly fine.

Please try all the options out

Hope it helps.

*Please reward points if helpful.

Thanks and Regards

Nitin jain