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No external ID for sales order in c4C

Jan 17 at 12:51 AM

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Hi experts,.

I´ve configured correc CA, Iflow and IDOC to replicate sales order fro c4C to ERP, but i´m no getting into C4C the external ID for that sales order. Do you know wich Comunication arrangement and Iflow do i have to set to achive this?

BR

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Shivanand Hangaragi
Jan 17 at 02:03 AM
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Dear Ángel Hernández,

External ID of Sales Order is updated once the confirmation message comes back from ERP to C4C. In ERP the confirmation IDoc is triggered via output type COD1.

Kindly check whether COD1 is configured properly for the corresponding transaction type in your system.

Regards,

Shivanand B H

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thank you so much Shivandad

I´m chcking it out.

BR

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Thank you so much Shivanand for your answers.

I´ve enabled into C4C relevant scoping questions to replicate SO from ERP to C4C and from C4C to ERP, configured CA "Sales Order Replication to SAP Business Suite" and "Sales Order Replication from SAP Business Suite", iflows "Replicate Sales Order and Sales Quote from SAP Business Suite" and "Replicate Sales Order and Sales Quote to SAP Business Suite", and also have set COD1 and COD4 into ERP. But still i´m not getting any external ID. Is this external ID automatically sent out from ERP to C4C when the sales order is sent out from C4C and created into ERP?

BR

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Dear Ángel Hernández,

My apologies for the little confusion here, for Sales Order replication scenarios you need to have only COD4 output type configured.

1. The moment Sales Order is successfully created in ERP, it should trigger the output type COD4.

2. Then check whether the corresponding sales order replication IDoc(COD_REPLICATE_SALES_ORDER) from ERP to C4C is created or not.

3. Then this IDoc should reach HCI and successfully processed as target message to C4C.

4. Once this inbound message(CustomerOrderReplicationIn) is processed successfully in C4C, only then external id is created.

COD1 is for Create Quote follow-up from C4C to ERP scenario. If you are using Quote to Quote replication, then as well you would be needing only COD4. For quote replication as well the IDoc and Interfaces are same.

Kindly check the whole flow, whether everything is working fine? If not, then may be you need to report an incident to SAP.

Regards,

Shivanand B H

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Thank you so much Shivanand, now it´s working fine.

Best regards.

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