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Former Member

Request SAP license key - Can't see my installation number

Hi everybody,

We just finished installing ERP 6.0 IDES and now I need to request the permanent sap license key.

.

Something weird is that when I go to http://service.sap.com/licensekey I can't see my installation number (but I can see the past ones). Do I need to do something in order to see my installation number in this list to request my license key? SAP sent us by mail the customer and installation number... do they need to update something in their webpage?

I've tried going to http://service.sap.com/support (where my oss user has restricted access) - 'System Search' box and there I can open the drop down installation list and I can see the one that I'm looking for. This makes me think that the installation number is somehow there but for some reason I can not see it when I want to request my license... do I need to do something? is it about my oss user authorizations?

Any ideas?

Thanks a lot!

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1 Answer

  • May 08, 2008 at 06:10 PM

    Hi. Yes it's your oss user authorizations. Your enterprise must have SUPER ADMINISTRATOR oss authorizations. Ask this man to give you required authorizations.

    P.S. To check who is (may be it you) Go to -->

    http://service.sap.com/sscr (in rigth you can chek your super administrator man)and if you can change your oss user --> My Company's Registrations , find your user and change like you need.

    Regards.

    Edited by: Sergo Beradze on May 8, 2008 10:27 PM

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    • Former Member Sergo Beradze

      I'll better send a message to SAP and ask if they have completed the registration of our installation... I guess that's the problem since we can see all the other installations but not that one.

      Thanks for your help anyways 😊