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How to reset the password of an external user in JAM?

Hello Jam experts,

we're on our own company Jam instance and there are several external users. One of these forget his password and I didn't find any way to set a new password for him. His user isn't replicated to the admin center and I even can't send him a new invitation to hopefully set a new password on his own.

We tried the "forget password" link on the login screen but he never got a mail.

Please help me, I'm stuck.

Roland

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1 Answer

  • Jan 16 at 09:04 AM

    Hi Roland,

    external users are managed in the central SAP ID service. That means these users use their password from there.

    If they want to change that password they can do that via accounts.sap.com

    Hope that helps.

    Best, Christian

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