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Former Member
May 08, 2008 at 03:26 AM

How to trigger event when changing user status?

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hi,

I'm having problems in triggering my workflow.

In CIC0, When a status of a service request is changed to 'solution provided' then after saving service request, it should send a notification mail. I'm using ZBUS200116 which is deligated to BUS2000116. I've created event 'change' in ZBUS200116 which is in the start events of my workflow.

I've tried creating an action profile which uses my workflow. The action profile is attached to the transaction but still it doesn't trigger my workflow.

i've checked other existing workflows which uses the same object type BUS2000116 or ZBUS200116. These workflows were triggered by 'created' and 'completed' events only. Other added events in ZBUS200116 like 'changed' is not triggered. How is this possible when ZBUS200116 is deligated to BUS2000116?

Your response would be highly appreciated.

Thanks in advance.