Hi,
We have a customized transaction for claim submission in R/3 (Travel and expense). Also implemented Enterprise portal using Webdynpro for JAVA.
Now the issue is whenever user submit cliams through EP the approver email is not triggered (this happens only in production) , if the same user submits through R/3 email is getting triggered.
We found that the problem is due to CREA_TMP field updation in SWWIHEAD table.
If the claim is submitted through R/3 CREA_TMP field is updated with correct timestamp (UTC8) but the same throgh EP is updated with (UTC7).
Due to this the background job RSWUWFML2 which is sending email is not picking up this record (submitted throgh EP) .
Thanks
Malathi.