Unable to start backupserver - Fatal Error: 16013.20.0:

[Former Member]

when am trying to start the backup server the following error is coming

startserver -f RUN_BACKUP_XXXXX
hostname-Yield:/opt/sybase/vantive155/ASE-15_0/install
$ BACKUP_XXXXX.log10232016030726: No such file or directory
Backup Server/15.5/EBF 20626 ESD#5.2/P/Sun_svr4/OS 5.8/asear155/3350/32-bit/OPT/Sun Dec 9 08:36:27 2012
Logging Backup Server messages in file '/opt/sybase/XXXX155/ASE-15_0/install/BACKUP_XXXXXXX.log'
Open Server Server Fatal Error: 16013.20.0: Could not find server name 'BACKUP_XXXXX' in interfaces file
.
No server log file open; Using stderr for log.
Oct 23 03:07:26 2016: Backup Server: 1.29.2.1: Unable to start the Backup Server. See Backup Server error log for additional information.

INTERFACE FILE:

BACKUP_XXXXX
master tcp ether hostname 5172
query tcp ether hostname 5172

[former_member198560]

Can you please check in the sp_helpserver output and the interfaces file that Backup server entry exists.