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Email and Fax Preview in Identify Account

Jan 11 at 09:37 PM

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Former Member

Hi All ,

Need help in knowing do we have any SAP Note for CRM EHP4 for Email and Fax Preview for CTI Integration or we need to any Component or View.

CRMCMP_BPIDENT and ICCMP_BP_SEARCH are the Components Used.

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1 Answer

Corrine Guan
Jan 18 at 02:09 AM
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Hello Alok,

Do you mean, Email /Fax comes in via ERMS push integrated with CTI?

For example, an Email comes in, then the 'accept/reject' buttons flicker. If agent clicks 'Accept' button, the Email will be displayed in the account identify screen as in the attached screenshot:

If not, please provide the detailed operations and the area where the preview are expected.


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Hi Corrine,

Yes I have the same requirement to view E-Mail Preview along with account details. Could you please guide?

regards

Prasad

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