Skip to Content
avatar image
Former Member

Email and Fax Preview in Identify Account

Hi All ,

Need help in knowing do we have any SAP Note for CRM EHP4 for Email and Fax Preview for CTI Integration or we need to any Component or View.

CRMCMP_BPIDENT and ICCMP_BP_SEARCH are the Components Used.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Jan 18 at 02:09 AM

    Hello Alok,

    Do you mean, Email /Fax comes in via ERMS push integrated with CTI?

    For example, an Email comes in, then the 'accept/reject' buttons flicker. If agent clicks 'Accept' button, the Email will be displayed in the account identify screen as in the attached screenshot:

    If not, please provide the detailed operations and the area where the preview are expected.

    Add comment
    10|10000 characters needed characters exceeded