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Former Member

Possible to add a restriction rule for a workcenter?


I'm looking to see the possibility of adding a new restriction rule around Ticket Workcenter. The rule we would like to mimic is "Employee, sales area data". When this rule is applied for ticket workcenter access restrictions, we are expecting read/write access based on the employee's sales area data; whether it's one sales area or more than one the employee in question assigned to.

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  • Best Answer
    Mar 19, 2018 at 10:02 AM

    Hi Jose,

    Ticket Work center can be restricted with below Restriction Rules:

    01 - Service Units of Employee (Access based on the employee’s service unit and the subordinate service units)

    2 - Employee (Access based on the employee only)

    3 - Territories (Access based on the employee’s territory assignment only)

    4 - Managed Service Units (Access based on service units (including sub-units) that are managed by an employee)

    99 - Define Specific Restrictions


    Amit Kumar

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