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Former Member
May 07, 2008 at 08:36 AM

Marketing Planner: Campaign does not start

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Hi Experts,

I have trouble with the Marketing Planner Campaign Automization.

I have created a campaign that should send an eMail at regular intervals.

So I did create a campaign element and configured it as described in SAP help (via Java Applet):

Brief overview of my configuration:

Basic data: external id, short text, no workflow selected

Status: Approved

Channel: As communication medium i choose eMail, i entered a sender and the email formular.

I also added a segment that contains some business partners.

Whenever I save the application no errors are displayed but when I try to start the campaign I get the error message: Campaign &1: Campaign was not started. On details it says: Message number: CRM_MKTCA_EXECUTION009.

Any Ideas what could be wrong? The campaign automization does not work for any marketing campaign in our system. If I start the campaign element from SAP GUI (Via Target Group to Channel) it works perfectly, but I need the automization.

Thanks beforehand for helping!

Rainer

P.S.: We are using CRM 5.0, if you need further information, please let me know!