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How to connect customer Diagnostics Agent to VAR Solution Manager

Hi,

We'd like to connect the Diagnostics Agent that is already installed on our customer's ERP server to our Solution Manager system. Obviously the two servers/systems are on different networks and as such cannot 'see' each other.

For RFC connections we can use a route string that includes the customer's internal SAPRouter IP, our external SAPRouter IP and our internal Solman IP, but SAP have informed me that using 2 SAPRouters for the Diagnostics Agent connection is not supported.

So how does the Agent on the customer's server connect to our Solman?

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1 Answer

  • Jun 06 at 11:51 AM

    Hi

    Please configure the SAP Router by the following command on the Managed System Host:

    • smdsetup.bat addsaprouter route:"/H/Saprouter/H/SolmanHost" or "/H/Saprouter/S/Gateway/H/SolmanHost if you are using a gateway"

    Verify the SAP Router connection by the following command :

    On the Managed System Host

    • niping -c -H /H/Saprouter/H/SolmanHost -S "port"

    On the SAP Router Host

    • niping -c -H localhost -S "port"

    Verify the Saprouter.log on the SAPRouter Host for more details

    Configure the Diagnostic Agent on the Managed System Host:

    • smdsetup.bat managingconf hostname:"SolmanHost" port:"5000x" user:"SMD_AGT_ADMINXX" pwd:"xxxxxxxxxxxxx"
    • smdsetup.bat managingconf hostname:"sapms://SolmanHost" Port:"81xx" user:"SMD_AGT_ADMINXX" pwd:"xxxxxxxxxxxxx

    Verify the /usr/sap/DAA/SMDAXX/SMDAgent/log/SMDSystem.log to see if the connection is correctly working

    See Also

    More information about the Configuration of the SAPRouter

    More information about Niping command:

    More information about Diagnostic Agent for Solution Manager 7.2

    More information about Diagnostic Agent for Solution Manager 7.1

    • 1907909 - How to connect Diagnostics Agent to Solution Manager system directly by using smdsetup script [VIDEO]
    • 1348549 - P4 over SAPRouter connection fails in SMD agent scenario
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