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How to connect customer Diagnostics Agent to VAR Solution Manager

Jan 15 at 11:49 AM


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We'd like to connect the Diagnostics Agent that is already installed on our customer's ERP server to our Solution Manager system. Obviously the two servers/systems are on different networks and as such cannot 'see' each other.

For RFC connections we can use a route string that includes the customer's internal SAPRouter IP, our external SAPRouter IP and our internal Solman IP, but SAP have informed me that using 2 SAPRouters for the Diagnostics Agent connection is not supported.

So how does the Agent on the customer's server connect to our Solman?

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