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How to connect customer Diagnostics Agent to VAR Solution Manager

Jan 15 at 11:49 AM

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Former Member

Hi,

We'd like to connect the Diagnostics Agent that is already installed on our customer's ERP server to our Solution Manager system. Obviously the two servers/systems are on different networks and as such cannot 'see' each other.

For RFC connections we can use a route string that includes the customer's internal SAPRouter IP, our external SAPRouter IP and our internal Solman IP, but SAP have informed me that using 2 SAPRouters for the Diagnostics Agent connection is not supported.

So how does the Agent on the customer's server connect to our Solman?

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1 Answer

Loic Coupel
Jun 06 at 11:51 AM
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Hi

Please configure the SAP Router by the following command on the Managed System Host:

  • smdsetup.bat addsaprouter route:"/H/Saprouter/H/SolmanHost" or "/H/Saprouter/S/Gateway/H/SolmanHost if you are using a gateway"

Verify the SAP Router connection by the following command :

On the Managed System Host

  • niping -c -H /H/Saprouter/H/SolmanHost -S "port"

On the SAP Router Host

  • niping -c -H localhost -S "port"

Verify the Saprouter.log on the SAPRouter Host for more details

Configure the Diagnostic Agent on the Managed System Host:

  • smdsetup.bat managingconf hostname:"SolmanHost" port:"5000x" user:"SMD_AGT_ADMINXX" pwd:"xxxxxxxxxxxxx"
  • smdsetup.bat managingconf hostname:"sapms://SolmanHost" Port:"81xx" user:"SMD_AGT_ADMINXX" pwd:"xxxxxxxxxxxxx

Verify the /usr/sap/DAA/SMDAXX/SMDAgent/log/SMDSystem.log to see if the connection is correctly working

See Also

More information about the Configuration of the SAPRouter

More information about Niping command:

More information about Diagnostic Agent for Solution Manager 7.2

More information about Diagnostic Agent for Solution Manager 7.1

  • 1907909 - How to connect Diagnostics Agent to Solution Manager system directly by using smdsetup script [VIDEO]
  • 1348549 - P4 over SAPRouter connection fails in SMD agent scenario
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