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Mozilla and Chrome Browser issues for BO 4.1

Jan 10 at 06:08 PM

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Former Member

this is regarding below BO URL Issue with Mozilla/Chrome in BO Dashboard. But this URL works in Internet Explorer (IE is quite slow).

BO URL:

http://energy.bo-qa.corporate.ge.com/

Report Path:

1) Public Folders -> OG Measurement & Control -> M&C Reporting -> 6. Project Management -> PM Operational Dashboard

Prompt Input:

SSO=105000517

Tab Name: PM_View

Error: (Below error occurs while navigating to Detail report using hyperlink/drill through)-Request Entity Too Large ..The amount of data provided exceeds the limit

Note:

  • Mozilla Version 53.0.3 (64 bit)
  • Chrome Version 61.0.3163.100 (32 bit)
  • Internet Explorer Version 11.0.9600.18860
  • Although Chrome/Mozilla is able to open the report and load the main report faster than IE (actually IE is quite slow), Chrome/Mozilla has the Request Entity Too Large error when we click on drill-through links (blue hyperlinks) to load a metric report, and IE does not have this error.

Please check it once and let us know if you need further assistance on testing/reproducing the issue.

Thanks, Subba

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2 Answers

Denis Konovalov
Jan 10 at 06:22 PM
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How is this ULR http://energy.bo-qa.corporate.ge.com/ is a BO URL ?
What is this URL to ?
And what does it supposed to do ?
I'm guessing it leads to some sort of report/dashboard that supposed to accept some sort of parameter, right ?
Then what's the full URL ?
What's the exact workflow ?
Have you done the HTTP trace ?

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Joe Peters Jan 10 at 06:31 PM
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That error will occur when the URL exceeds a certain length. Each browser handles long URLs differently, which is why you're seeing different behavior.

Which version are you on? There was an enhancement in BI4.1, I believe somewhere in SP05, that automatically changes openDocument calls into POSTs. This mitigates the long URL issue.

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