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Former Member
May 02, 2008 at 11:59 AM

Email triggering for "Created" status


Dear All,

I have implemented service desk. When message is created from satellite system it triggers mail to all super users for that server according to Sold-to part BP maintained in IB52.

But in my scenario 2-3 different locations are using same server. Super users want to get mails only for the issue created from their respective location.

How can I bifurcate mails according to location of end user even though server is same and thus installation no. is also same?

Please help!