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May 01, 2008 at 02:49 PM

How to copy Reason Code from Interaction Record to Follow-up Interaction

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We have a requirement to copy the Reason Code from the main Interaction Record to the Follow-up Interaction Record automatically upon creating of th Follow-up interaction. I cannot find where this can be set up in configuration. Does anyone know how this can be done?

Maximum points will be happily rewarded for a successful solution.

Thanks,

Kathleen