Hello SAPians,
In customer service the creation of quotation is controlled by DIP profile. Once the Service order is confirmed thru DP 80 we create QT and then the copy controls work for creation of Sales Order.
I have a situation , the service order is passed on to the third party and the the third party does the service and confirms . The service order is not having a QT creation as the third party inputs the costs incurred in terms of actual hours spent.
The problem is the Sales order is not picking the right costs incurred by the third party, and hence wrong costs in sales order and Invoice.
Can any body throw some more light as to how the Sales order picks up costs from the Service order?
Thanks in advance.
Sreenivas B