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author's profile photo Former Member
Former Member

Add one error

Hi all

I have installed the add one in the server and client

but unfortunately some one has removed the add one in the client from control panel--> add and remove program.

now when i am connecting it says that add one is not connected.

any idea urgent.

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 30, 2008 at 06:19 AM

    Try the following:

    Let everybody log out of SBO and remove the Add-on.

    When removed, log out of SBO and then go back in. You will see a message that the Add-on is completly removed.

    Re-install the Add-on.

    Regards

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    • How to clean client after corrupt installation of add-on(s)

      Symptom

      One of following symptom discriptions may fit to the situation:

      • An installation of an add-on or of all add-ons failed. As a result, the installation process of the add-ons will not start, even though they are assigned to the company in the add-on administration. No error message appears.

      OR

      • The following message appears when initializing an add-on: "Add-On XX Add-On installation failed because another version is alreadyinstalled. Upgrade Common DB".

      OR

      • A user has accidentially uninstalled one or several add-ons using Add/Remove Programs on the Microsoft Windows Control Panel. As a result, the installation process of the add-ons will not start, even though they are assigned to the company inthe add-on administration. No error message appears.

      If one of these symptom descriptions fit to your scenario, follow the steps described below.

      Other terms

      Add-On; Addon; SBO; B1; SB1; BusinessOne; Business One; Business; One; initialization; initialisation; installation; install; set-up; setup; function; add-on manager; addon manager; failed; version; already; add-on administration; addon administration; upgrade Common DB; common db;

      Reason and Prerequisites

      • SAP Business One does not recognize the removal of add-ons using the Add/Remove function.

      • If an older version of the add-on is already installed on the client and the user tries to install a new version, SAP Business One cannot re-install the add-on, even though the add-on does not appear in the Add-On Administration window.

      Solution

      • Start SAP Business One. Log on to the appropriate company.

      • Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

      • Remove the add-on(s) from the company by marking them and clicking the left arrow button.

      • Choose 'OK'.

      • Close SAP Business One.

      • In Microsoft Windows, choose 'Start' -> 'Control Panel' -> 'Add or Remove Programs'.

      • Check if any SAP Business One add-on(s) are displayed in the list.

      • If an add-on is included, uninstall it by choosing 'Remove'.

      • Using Windows Explorer, locate this folder: 'C:\Program Files\SAP Manage\SAP Business One\AddOns\sap'. This path is for the default installation folder on the client. If you chose a different folder during the installation process, locate that folder. Delete all subfolders (folders named like the add-ons) and, if present, the "_common" folder (which contains the framework for add-ons).

      • Locate this folder: 'C:\Program Files\SAP Manage\SAP Business One'. This is the default path for standard installation. If you chose a different folder during the installation process, locate that folder.

      • Delete these files: 'AddOnsInstall.sbo' and 'AddOnsLocalRegistration.sbo'

      • Start SAP Business One.

      • Log on to the appropriate company.

      • Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

      • Reassign the add-on(s) to the company.

      • Choose 'OK'.

      • Restart SAP Business One.

      The add-ons will now be installed automatically and should work properly.

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