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custom icon uploaded to WRR is not displayed


I have uploaded my custom image file (.gif) 40X40 to Pictograms in Web Resources Repository as guided in

when I preview the resource the image is displayed correctly. However when I try to use this same image as an icon in overview page it does not display. I get just a box with x inside. Am I missing something. Does it require any additional configuration to make custom images or icons uploaded into WRR usable?

Any help is highly appreciated.


Vijay Goli

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1 Answer

  • Posted on Nov 22, 2016 at 03:37 PM

    Hi Vijay

    Can you please refer to the below documents and check if its solves your issue or not ?

    KBA - 2356817 - Images uploaded in the WRR are shown corrupt in EP

    KBA - 1753605 - Pictograms - support customer images

    Thread -


    Santarshi Samanta

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