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Why the Sales Order is still being processed?

Former Member
0 Kudos

Hi,

This process is done: Sales Order (RE - Return) --> Return Delivery (Goods receipt) --> Billing

Sold-to party wrongly entered in the Sales Order, so they wanted to close the Sales Order. They did Cancellation for Billing (VF11) and reversed the Goods receipt (VL09).

Also, Reason for Rejection is put in the line item (VA02). However, the status of the Sales Order is still Being Processed instead of Completed.

From the Data Flow, it states that order-related billing status is still open*. But the Billing documents and Accounting documents are Completed and Cleared respectively as seen from the Data Flow.

How to close this Sales Order?

Thanks.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Since you are creating a document with reference to preceding documents

- see whether you have checked 'document flow update' field at item level in copy control

- check your settings for completion rule in item category

Former Member
0 Kudos

To Rectify incorrect Status messages in the Sales Order one can run a report SDVBUK00.

Regards

Sai

Former Member
0 Kudos

Hi Sai,

How does it work? I executed it at SE38, but nothing happens.

Thanks.

Answers (7)

Answers (7)

Former Member
0 Kudos

Closed. Thanks.

Former Member
0 Kudos

Dear Friend,

If you want to close any particular order then go to order reason and give the reason and save it.

The system will automatically close the order and would show processed and in the due lists also it would not appear.

award points if helpful,

regards,

Amlan

Former Member
0 Kudos

hello, Ng...

i tested this transaction in our system as well, and it had the same result as yours. this is supposed to be the standard!!!

if you remove the reason for rejection in your sales return, assuming that the delivery and billing have been deleted/cancelled, respectively, the status of the order will go back to 'Open'.

apparently, the behavior is different compared to standard transactions. will look deeper if its possible to change the status in configuration.

regards.

Former Member
0 Kudos

Hi Wooi,

First at all, you need to know about the Sales Order, was entered manually or by IDOC?

If using IDOC, check if the SO really completed, because sometimes it will be come partial.

Hope this might be help.

Former Member
0 Kudos

hi,

just check incase you had any warnings while reversing the pgi and may be deleting the delivery. i tried it and got the status as completed for the sales order.

regards

sadhu kishore

Former Member
0 Kudos

Hello,

Go to the order VA03 --> Environment --> status overview. You can see the exact status of the header and item. You may be able to know why it is showing as 'being processed'.

Prase

Former Member
0 Kudos

hello, friend.

please check if your inbound delivery has been deleted. normally, this should not matter when you are rejecting the returns order. but maybe there are copy controls that are causing this.

regards.

Former Member
0 Kudos

Hi Yap,

I tried both (1. inbound delivery deleted, 2. didn't delete inbound delivery), but it's still Being processed.

Thanks.

Former Member
0 Kudos

hello, woo.

when processing sales returns, if no inbound delivery has been created, the status will be 'open'. but when a delivery has been created, then status of returns order will change to 'being processed'. maybe there are other deliveries with reference to this order that has still not been deleted?

another possible reason could be the copy controls. please check using VTLA if the update document flow has been checked (but i think it already is).

regards.